General terms and conditions of business

The most important things in brief

Thank you for your interest in my products. Please note that to place an order with "Annie's GmbH" you must agree to the following general terms and conditions (GTC). For all points not described, the Swiss Code of Obligations (OR) applies.

First of all, I would like to answer the most frequently asked questions in a simple and understandable way in addition to/simplifying the terms and conditions below:

Order & Delivery:
All orders are binding. I ship within Switzerland and to Liechtenstein with the Swiss Post. The cost of postage and packaging for orders under CHF 50 is CHF 4 and is calculated automatically during the ordering process. Shipping is free for orders over CHF 50. You will be informed by separate email as soon as the goods have been shipped.

Prices & payment options:
All prices in this shop are given in Swiss francs (CHF). As a small boutique, I am not liable for VAT, so the prices do not include VAT. You can choose the desired payment method on the checkout form: Twint or Paypal (including Visa and Mastercard). If you do not have one of these payment methods, you can also choose prepayment and transfer the amount by bank or post.

Deliveries abroad:
I only deliver within Switzerland and Liechtenstein.

Goods in backorder:
The shop shows the current stock levels and only allows orders within these levels. If an article is not currently available despite a different display in the shop, I will contact you to discuss the delivery time or possible partial deliveries. The same applies if the ordered quantity is greater than the available stock.

My main goal is your satisfaction. Should you unexpectedly have a complaint, please contact me so that we can resolve the problem promptly.

General Terms and Conditions (GTC)

The following points regulate the contract in detail:

1. Validity and conclusion of contract
1.1 These general terms and conditions form an integral part of my offer and my order confirmations. They are the only binding terms and conditions and take precedence over the purchaser's terms and conditions of purchase unless I expressly declare them to be applicable to the delivery in question in writing. Verbal agreements are only valid if they are confirmed by me in writing.
1.2 My offers are non-binding; they serve as a basis for orders. All prices are shown in Swiss francs (CHF) as standard. I am not liable for value added tax, so my prices do not include VAT. The offers are valid for 10 days unless otherwise stated. Availability may change during the offer period compared to the date the offer was made.
1.3 All documents such as descriptions, illustrations, dimensional sketches and other information are only approximate; I reserve the right to make minor adjustments.

2. Terms of payment
2.1 For all orders, advance payment without deductions of discounts etc. is required.
2.2 The goods will be dispatched immediately after receipt of payment.

3. Retention of title
The goods remain the property of Annie's Boutique until the purchase price has been paid in full.

4. Delivery period
4.1 The customer is only entitled to cancel the contract due to a delay in delivery if the agreed delivery period is exceeded by more than 2 weeks for reasons for which I am solely responsible. In particular, delivery periods for goods that are not in stock in Switzerland at the time of the order can be extended due to delays in cross-border goods traffic. In any case, we are only liable for damages if we can prove gross negligence. All items advertised in the shop are generally available in my own warehouse in Switzerland.

5. Cancellation and Return of Goods
5.1 You can cancel the order without any problems as long as it has not been processed yet. So please contact me immediately.
5.2 Jewellery is a hygiene product. The return of correctly delivered goods is therefore only possible if you inform me immediately after receipt and send the unwanted items back to me in perfect condition. In this case, you will be responsible for the postage for the return.

6. Acceptance
6.1 All items are checked manually for defects and damage before shipping. If an item is damaged or has material defects, please contact me immediately. Ideally with a photo and a short description of the defect.
6.2 Damage resulting from natural wear and tear, improper handling, excessive stress, chemical or electrolytic influences or other reasons for which I am not responsible are excluded from exchange or return.

7. Online Shop and Security
Your card details are encrypted using proven SSL technology. Every transaction is authorized online with the relevant credit card companies. I never ask you for a card number or PIN code. For this reason, I cannot accept credit card payments over the phone. We do not store your credit card number.

8. Data Protection
I undertake not to sell your personal data to third parties. All personal data will be treated confidentially and used to process the order correctly. The data required for the transaction will be kept to a minimum and will be stored.

9. Protection of minors
Young people under the age of 16 can only order with the written consent of their parents within the framework provided by law. By placing an order, you acknowledge these terms and conditions and confirm that you are authorized to make a purchase.

10. Place of jurisdiction
The place of jurisdiction is 5400 Baden, Swiss law applies.

Annie's GmbH
5430 Wettingen